Pro Tip : Customer Service App
One great way to never miss a customer’s message and to significantly increase response times is to use a customer service app. Apps are great as we are constantly on our phones these days and only the most resilient among us do not immediately glance at our phone when it pings. One such application is actually a CRM or Customer Relationship Management tool called Subivi, which has a fully compatible desktop version as well.
A CRM can help with a host of other customer support issues, such as:
- Automatic messaging and customer follow-up.
- On-site automatic translation for international eCommerce.
- Providing customer analytics which can help you cross-sell, hone your target market and adapt items to customer demand.
How to download Subivi’s customer service app?
The app is actually a PWA, which is basically a web based application. It functions just like regular apps, but instead of finding it in your AppStore, you download it directly from Subivi’s website and add it to your cell phone homescreen. Here are the steps to follow for IOS (Android is very similar):
